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NY.gov Portal State Agency Listing

Company Consumer Complaint Response Form

If you wish to respond to a consumer complaint file (CSB) using the Company Consumer Complaint Response Form, you must be registered with the Consumer Assistance Unit. Use our online e-Form to register.

If you are registered, please select this link: Picture of an arrow pointing to the right Online Company Complaint Response Form.

You will have one hour to submit your response. If you do not complete the form within one hour the information you have entered will be lost.

The form will contain a series of questions. If you do not understand any of the requested information, you can click on the question and a help box will appear to offer an additional description.